Effective Date: 02 May 2026 • Last Updated: 02 May 2026
1. Overview
Luxlery is committed to delivering your orders promptly and securely. This Shipping Policy outlines our shipping procedures, timelines, and related information. By placing an order, you agree to the terms of this policy.
2. Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation and payment clearance. You will receive a notification when your order has been dispatched.
During high-demand periods (festivals, sale events), processing may take slightly longer. We will communicate any significant delays via email or phone.
3. Shipping Timeframes
Estimated delivery times after dispatch are as follows:
- Standard Delivery: 1-5 business days
- Delivery times may vary depending on your location, courier availability, and unforeseen circumstances such as weather or logistical disruptions
- Remote or rural areas may experience longer delivery times
Please note that these are estimated timelines and not guaranteed delivery dates.
4. Shipping Charges
Shipping charges are calculated at checkout based on the order weight, dimensions, destination, and selected shipping method. Any applicable shipping fees will be clearly displayed before order confirmation. We may offer free shipping on orders above a certain value — please check our website or current promotions for details.
5. Shipment Tracking
Once your order is dispatched, you will receive a shipment confirmation email/SMS containing your tracking number and a link to the courier’s tracking portal. You can monitor your order status in real time using the provided tracking details.
If you have not received a tracking update within 3 business days of your dispatch confirmation, please contact us at contact@luxlery.com.
6. Delivery Address
Please ensure your delivery address is accurate and complete at the time of order. Luxlery is not responsible for non-delivery due to incorrect or incomplete address details provided by the customer. Address changes after order placement may not be accommodated once the order has been dispatched.
7. Missed Delivery & Re-Delivery
If a delivery attempt is unsuccessful, the courier will typically leave a notification and attempt re-delivery or hold the parcel at a local facility. It is the customer’s responsibility to arrange re-delivery or collection within the courier’s stipulated timeframe. Unclaimed parcels may be returned to us, and re-shipping fees will apply.
8. Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged:
- Report the issue to us within 48 hours of the expected delivery date or upon receiving a damaged parcel
- We will file a claim with the courier and arrange a replacement or refund as appropriate
- Do not discard damaged packaging; it may be required for the courier’s claims process
9. International Shipping
If we offer international shipping, customers are responsible for any customs duties, import taxes, or applicable fees levied by the destination country. Luxlery is not responsible for customs delays or charges. Please check your local customs regulations before placing an international order.
10. Shipping Restrictions
Certain products may not be available for shipping to specific locations due to legal restrictions, courier limitations, or product nature. If your order cannot be fulfilled for your location, we will notify you and issue a full refund.
11. Contact Us
For any shipping-related queries:
Luxlery
Binil Alias Plaza, Bypass, Collage Junction, Thankalam, Kothamangalam, Kothamanglam, Kerala 686666, Kothamanglam, kerala 686666
Email: contact@luxlery.com
Phone: 79008 62008